Shipping & Returns

When production starts

Payment is not taken on the site. You place an order, we confirm the piece is printable and email you to settle, and the clock below starts once that payment clears — not at the moment you place the order. A piece made to quote works the same way once you accept its quote (see "Made-to-quote pieces" below).

How your piece is made

Every piece is made to order. Your piece is printed by our production partner (about 3–6 business days) and sent to our studio (2–5 days), where we inspect and photograph it within 1–2 business days. Made-to-quote pieces can take longer with the partner; each quote gives its own lead time.

Your approval gates dispatch. When the photos are ready we ask you to approve them on your order-tracking page. Nothing ships until you approve the photos — if something looks off, request changes and we rework it at our studio or have our partner remake it, at no charge.

We email you as your order moves: a confirmation when we receive it, when payment is due, when payment is received, when your piece goes into production, when its photos are ready to approve, when it ships, if an order is cancelled or refunded, and if we ever have to approve the photos on your behalf. If we replace a piece for you, the replacement is a new order with its own messages, starting with one that says it is in production and there is nothing to pay. If you ask for a quote, we email you when we receive the request, when the firm price is ready, and if we can't make the piece. You may also get a repeat of a message you asked us to resend.

Email can be delayed, filtered, or sent to an address with a typo in it, so save your order number and bookmark your order-tracking page — that page is the authoritative record of the current stage, the photos, and the tracking number, and it is always up to date even when a message never arrives.

How long the whole thing takes

Expect about 2–3 weeks from cleared payment to delivery in the US, 3–4 weeks elsewhere: about 3–6 business days with our production partner, 2–5 days on the way to our studio, 1–2 business days to inspect and photograph the piece, then tracked shipping from our studio. The clock starts when your payment clears — not when you place the order — and it pauses while we wait for you to approve the photos, so however long you take to look at them sits on top. Checkout shows the estimate for your country. Remote destinations take longer. These are estimates, not guarantees.

Shipping

• Cost: free worldwide on orders of $79 or more; otherwise a flat $9. A quoted price already includes tracked shipping to the country on the quote.
• Method: tracked shipping on every order, packed and sent from our studio. The tracking number appears on your order page as soon as the piece dispatches.
• Transit estimates: from our studio, 2–5 days in the US, 5–10 days to Canada and Mexico, and 7–12 days elsewhere; remote destinations can take longer.
• Arrival: when the parcel reaches you, press I've received it on your order page. That records the delivery date, which the damage window below counts from.

Made-to-quote pieces

Full-color pieces, cast metal, and premium resin at 18 cm are made to quote: we price each one with our production partner before we can offer it. Requesting a quote is free.

• We email a firm price — or the reason we can't make the piece — within 5 business days. The quote also has its own page, so you don't need the email to find it.
• The quoted price is all-in: the piece as specified, the engraved base if you chose one, and tracked shipping to the country on the quote. Taxes and import duties at your end are still excluded (see below).
• A quote is valid for at least 14 days from the day we send it; its page and email give the date, and it holds through the end of that day wherever you are. We may extend that date, but never shorten it. After that you can ask for a fresh one from the same page, and the price may change.
• The lead time on a quote is an estimate, not a guarantee. Like every order, its clock starts when payment clears and pauses while we wait for your photo approval.
• Nothing is charged unless you accept and pay. Accepting turns the quote into an order at the quoted price, which then follows the same steps as any other: we email you to pay, the piece is made, and you approve its photos before it ships.
• A quote covers one piece, shipped to the country it was priced for. A different destination needs a new quote.

Taxes and import duties

Prices are shown in USD. A standard price is the price of the item alone; a quoted price also covers tracked shipping. Neither includes sales tax, VAT, GST, or any equivalent that may be due where you live, and no tax of that kind is calculated or added at checkout. Shipping, where it applies, is shown separately.

International orders may incur import duties, customs charges, and local taxes on arrival. These are the recipient's responsibility and are collected by the carrier or customs authority, not by us.

Cancellations

You can cancel for a full refund any time before your piece goes into production — that is, while your order-tracking page still shows it at Order received. Email workshop@nft3d.ai with your order number as soon as possible; once production has started our partner is making the piece, its cost is committed, and the window has closed.

If you had already paid, the refund goes back the way you paid it and we email you to confirm the amount. If you hadn't paid yet, there is nothing to refund — the order simply lapses. Either way your order page will show it as cancelled, and cancelled orders are never made or shipped.

Your right of withdrawal, and why custom prints are an exception

Consumer law in many places — including the EU and the UK — gives you a 14-day right to withdraw from a distance purchase without giving a reason. You should know two things about how that applies here.

It exists, and we are not trying to sign it away. Nothing on this page removes a statutory right you have under the law of the country you live in.

Made-to-order prints fall within the recognised exception to it. Each piece is manufactured from artwork you supplied, in the material, size, and engraving you chose, and cannot be resold to anyone else. Goods "made to the consumer's specifications or clearly personalised" are carved out of the withdrawal right by Article 16(c) of the EU Consumer Rights Directive (2011/83/EU) and, in the UK, by regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Comparable exceptions exist in most other jurisdictions.

In practice that means the cancellation window above is the one that matters: cancel before production starts and you get everything back, no reason needed. After that the piece exists and is yours alone. That is also exactly why we put photo approval in front of every dispatch — so you see the real object before it leaves our studio.

This exception does not touch your rights if the piece is faulty, damaged, or not what you approved. Those are covered below and cannot be signed away.

Damaged or defective pieces

If your piece arrives damaged or with a manufacturing defect, email workshop@nft3d.ai within 14 days of delivery with your order number and photos. We will replace it or refund it — your choice. You don't need to ship the damaged piece back unless we ask.

The 14 days run from the day the piece reaches you. Press I've received it on your order page when it arrives and the page shows that date, so you can see where you stand. A replacement is made as a new order at no charge, linked to the original and with its own order number and photo approval step; a refund goes back the way you paid, and we email you to confirm the amount.

Change-of-mind returns

Because each print is a one-off custom object we can't restock, we don't accept change-of-mind returns once production has started, for the reasons set out above. If you approved the photos but what arrived doesn't match them, that's on us — contact us and we'll make it right.

Questions

workshop@nft3d.ai — include your order number, or your quote number for a quote.