Shipping & Returns

When production starts

Payment is not taken on the site. You place an order, we confirm the piece is printable and email you to settle, and the clock below starts once that payment clears — not at the moment you place the order.

Production time

Every piece is printed to order. Typical production is 2–4 business days: printing (12–48 hours of machine time depending on material and size), curing, hand-finishing, and QC photography.

Your approval gates dispatch. When QC photos are ready we ask you to approve them on your order-tracking page. Nothing ships until you approve — if something looks off, request changes and the piece goes back to the printer at no charge.

We email you as your order moves: a confirmation when we receive it, when payment is due, when QC photos are ready to approve, when your piece ships, if an order is cancelled or refunded, and if we ever have to approve QC on your behalf. You may also get a repeat of one of these — if we reprint a piece, or if you ask us to resend a message that went astray. Email can be delayed, filtered, or sent to an address with a typo in it, so save your order number and bookmark your order-tracking page — that page is the authoritative record of the current stage, the QC photos, and the tracking number, and it is always up to date even when a message never arrives.

How long the whole thing takes

Expect roughly 9–14 days from cleared payment to delivery: 2–4 business days in production, then 7–10 days in tracked transit. The clock starts when your payment clears — not when you place the order — and it pauses while we wait for you to approve the QC photos, so however long you take to look at them sits on top of the 9–14 days. Remote destinations take longer. These are estimates, not guarantees.

Shipping

• Cost: free worldwide on orders of $79 or more; otherwise a flat $9.
• Method: tracked shipping on every order. The tracking number appears on your order page as soon as the piece dispatches.
• Transit estimates: most orders arrive within 7–10 days of approval; remote destinations can take longer.

Taxes and import duties

Prices are shown in USD and are the price of the item alone. They exclude sales tax, VAT, GST, or any equivalent that may be due where you live, and no tax of that kind is calculated or added at checkout. Shipping, where it applies, is shown separately.

International orders may incur import duties, customs charges, and local taxes on arrival. These are the recipient's responsibility and are collected by the carrier or customs authority, not by us.

Cancellations

You can cancel for a full refund any time before the order enters printing — that is, while it still shows as confirmed on your order-tracking page. Email workshop@nft3d.ai with your order number as soon as possible; once printing has started the material is committed and the window has closed.

If you had already paid, the refund goes back the way you paid it and we email you to confirm the amount. If you hadn't paid yet, there is nothing to refund — the order simply lapses. Either way your order page will show it as cancelled, and cancelled orders are never printed or shipped.

Your right of withdrawal, and why custom prints are an exception

Consumer law in many places — including the EU and the UK — gives you a 14-day right to withdraw from a distance purchase without giving a reason. You should know two things about how that applies here.

It exists, and we are not trying to sign it away. Nothing on this page removes a statutory right you have under the law of the country you live in.

Made-to-order prints fall within the recognised exception to it. Each piece is manufactured from artwork you supplied, in the material, size, and engraving you chose, and cannot be resold to anyone else. Goods "made to the consumer's specifications or clearly personalised" are carved out of the withdrawal right by Article 16(c) of the EU Consumer Rights Directive (2011/83/EU) and, in the UK, by regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Comparable exceptions exist in most other jurisdictions.

In practice that means the cancellation window above is the one that matters: cancel before printing starts and you get everything back, no reason needed. After that the piece exists and is yours alone. That is also exactly why we put QC photo approval in front of every dispatch — so you see the real object before it leaves.

This exception does not touch your rights if the piece is faulty, damaged, or not what you approved. Those are covered below and cannot be signed away.

Damaged or defective pieces

If your piece arrives damaged or with a manufacturing defect, email workshop@nft3d.ai within 14 days of delivery with your order number and photos. We will reprint it or refund it — your choice. You don't need to ship the damaged piece back unless we ask.

The 14 days run from the day the piece reaches you. Your order page shows the dispatch date so you can see where you stand. A reprint is issued as a new order at no charge, linked to the original and with its own order number and QC approval step; a refund goes back the way you paid, and we email you to confirm the amount.

Change-of-mind returns

Because each print is a one-off custom object we can't restock, we don't accept change-of-mind returns once production has started, for the reasons set out above. If you approved the QC photos but what arrived doesn't match them, that's on us — contact us and we'll make it right.

Questions

workshop@nft3d.ai — include your order number.